When you – or your team – show up for work at your vet clinic, what is it you want them to feel and think about working at your clinic?
Do you – or they - feel excited or exhausted? Delighted or filled with dread? Full of optimism or cynicism?
Culture exists whether you like it or not.
Whether the culture at your clinic is positive or negative, you’ve still got a cultural vibe happening.
Signposts indicating whether the culture at your clinic is positive or negative include employee turnover, absenteeism (eg, sick days), productivity and engagement levels.
A positively-cultured vet clinic will have low employee turnover and absenteeism and high productivity and engagement levels.
A negatively-cultured clinic will have the opposite – high turnover and absenteeism and low productivity and engagement levels.
People leave workplaces because of the people.
Before you can start working on the four steps to celebration-worthy clinic culture though, you need to answer five preliminary questions first.
These questions are:
Four Steps to Having Culture Worth Celebrating
#1 - Lay the foundation - determine your clinic's
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